Privacy policy

NOTE: Please read this entire Privacy Policy before using our website. For the purposes of this Privacy Policy, the company [Gouttières Prestige Eavestroughing] will be referred to as “THE ORGANIZATION”.

Thank you for visiting THE ORGANIZATION’s website and reviewing its Privacy Policy (hereinafter the “Policy”).

By browsing our website or using our systems or services, you acknowledge that you have read and understood this Policy and consent to the processing of your data and personal information in accordance with it, where applicable.

This Privacy Policy consists of the following elements:

1. Objectives of the Privacy Policy;
2. Effective Date;
3. Methods of Consent Collection;
4. Purposes of Data Collection;
5. Personal Information Collected;
6. Purposes of Data Processing;
7. Processing Methods Used;
8. Access and Control Methods for Personal Information;
9. Sharing and Reasons for Sharing Personal Information with Third Parties;
10. Use of Cookies and Similar Technologies;
11. Retention of Personal Information.

1. Objectives of the Privacy Policy

Respect for privacy and protection of personal information are essential to us. Through this Policy, we aim to protect them in accordance with applicable laws.

To ensure this protection, THE ORGANIZATION commits to collecting, processing, and sharing information that identifies an individual only when consent has been given, unless permitted or required by law, in which case consent will not be necessary.

The Policy aims to inform users about why and how THE ORGANIZATION, or anyone acting on its behalf, will collect and use their personal information. It is designed in clear language to ensure informed consent from users.

For the purposes of this Policy, “personal information” means any information about an identifiable person or information that could identify a person. Where possible, we anonymize, pseudonymize, and/or aggregate such information so that it no longer identifies a person.

2. Effective Date

This Policy is effective as of September 1, 2023.

3. Methods of Consent Collection

We commit to obtaining consent before collecting an individual’s personal information. Consent may be explicit and may be provided directly by the individual or by an authorized representative.

We prefer to obtain explicit consent, whether verbally, electronically, or in writing.

If we intend to use personal information for a new purpose, we will describe the intended use and request consent again.

It is not always possible, particularly in cases of state request, to obtain consent from the individual to collect, use, or disclose their personal information. We commit to never disclose such information except as permitted by or in compliance with this Policy, or if required or allowed by law.

4. Purposes of Data Collection

The information collected is done so in accordance with the purposes and objectives set forth in this privacy policy.

Here are some reasons why we collect your personal information:

• To provide products and services: We will collect and process the necessary data and information to fulfill our mission and contractual obligations.
• To ensure and improve these products and services: Data collected during your interactions with our services may be used to analyze and enhance the functioning of our products and services.
• To develop new products and services, including AI: The data collected may be used in research and development efforts to offer new products and services to our users, including through advertisements and marketing messages. Additionally, collected and aggregated data may be processed by algorithms utilizing artificial intelligence.
• To offer personalized products and services: The collection and analysis of data generated by your interactions with our services allow us to develop products and services that are relevant to better meet your cultural and entertainment expectations, including anticipating adaptive measures for clients as needed.
• To evaluate the performance of products and services: Data is collected to gain insights into the benefits and drawbacks of our products and services, in order to assess and address them as necessary, including through surveys. This ensures the quality of our products and services and promotes risk management.
• To protect the privacy of our users: The data collected enables us to verify identity and protect the privacy of individuals who communicate with us via phone, electronic means, or otherwise.
• To fulfill legal obligations: Data is collected to comply with obligations arising from laws, regulations, or international treaties.

5. Personal Information Collected

The ORGANIZATION may collect personal information in various forms, but will only do so through lawful means and solely for necessary purposes that have been disclosed to you, as described in this Policy, or as permitted or required by law.

The personal information collected, as well as its sensitivity, may vary depending on the context of interactions between you and the ORGANIZATION. Therefore, we prioritize informing you about the nature of the personal information we use.

We protect all collected personal information. Among the personal information that may be collected and used, we pay particular attention to:

1. Name and contact details: First and last name, email address, postal address, phone number, and similar data used to communicate with you.
2. Identity verification: Passwords, password hints, and other security information used to identify you and access your account.
3. Demographic data: Information about you such as age, gender, country, and preferred language of communication.
4. Payment data: Information necessary for processing your payments, such as payment instrument number (e.g., credit card number) and security code associated with it.
5. Subscription data: Information about your subscriptions related to cultural events and newsletters from cultural companies.
6. Images and sounds: Audiovisual data used to ensure the security of our users, particularly at cultural event venues where we organize or host events.
7. Interactions: Data regarding your use of websites, platforms, and created tools. This includes data you provide to use the products. In other cases, such as error reports, it includes data we generate.

Other examples of interaction data we collect include:

• Data about visited sites and usage.For example:
  • Payment and account history: Data about items you purchase and activities associated with your account.
  • Troubleshooting and help data: Data you provide when contacting the ORGANIZATION for support, including products you use, and other information that helps us resolve your issue.
• Interests and preferences: Data about your interests and preferences. Besides explicitly provided information, other data we collect sometimes helps us define or infer your interests and preferences.
• Content consumption data: Data about multimedia content (e.g., TV, video, music, audio, books, apps, and games) you access through our products.
• Searches and orders: Search queries and orders you make when using our website.
• Location data: Data, which may be precise or imprecise, about your device’s location. For example, we may collect location data from a device’s IP address or data from your account profile indicating a broader location such as a city name or postal code.
• Other data: Additional data provided when you use our website, including but not limited to data from Google Analytics and other statistical tools.

6. Purposes of Data Processing

Providing Products and Services: We use data to operate our products and services, providing you with rich and interactive experiences.

Improving Products and/or Services: Data is utilized to enhance our products, including adding new features or capabilities (error reporting during transactions, consulting specific sections of our website, etc.).

Personalization: Some products include personalized features, such as recommendations that optimize your experiences and satisfaction. These features use automated processes to tailor your experiences based on the data we have about you, including deductions we make about you and your product usage, activities, interests, and location.

Product and/or Service Development: We use data to develop new products. For example, we anonymize or pseudonymize personal information to better understand our customers’ needs.

Customer Support: Data is used to diagnose and resolve issues related to products and/or services, restore access to your personal account, and provide other support and assistance services.

Contributing to Security and Issue Resolution: We use data to contribute to the security and resolution of issues with our products and services. This includes using data to secure services provided to our customers, detect malware and malicious activities, resolve performance and compatibility issues to help customers maximize their experience, and inform them about updates to our products and services. This may involve using automated systems to detect security issues.

Security: Data is used to protect the security of our products and customers.

Surveys and Promotional Communications: We use collected data to provide surveys and promotional communications. You can subscribe to email subscriptions, respond to surveys, and choose whether to receive promotional communications from the ORGANIZATION via email, SMS, postal mail, and telephone. For more information on managing your contact information, email subscriptions, and promotional communications, refer to the Access and Control of Your Personal Information section in this Policy.

Relevant Offers: The ORGANIZATION uses data to provide you with relevant and important information about offered products and services. We analyze data from various sources to predict information that will be most interesting and relevant to you and communicate it to you in different ways. For example, we may predict your interests and suggest new activities that you may enjoy.

Advertising: The ORGANIZATION uses data collected through interactions with you, certain of our products, and third-party websites to advertise our products and services, including on third-party sites. We may occasionally use automated processes to make advertisements more relevant.

Commercial Transactions: We use data to process transactions with us. For example, we may process payment information to provide customers with subscriptions to products and use contact details to deliver purchased products on our web platforms or in person.

Reporting and Business Operations: We use data to analyze our operations and improve decision-making processes. This allows us to make informed decisions and create reports on the performance of our activities.

Protection of Rights and Property: We use data to detect and prevent fraud, resolve disputes, enforce contracts, and protect our property. We may use automated processes to detect and prevent activities that violate our rights and those of third parties.

Legal Compliance: We process data to comply with the law. For example, we use our customers’ age to ensure compliance with our obligations regarding the privacy protection of children or to ensure that the customer meets the recommended age for the audience. We also process contact and identifier information to assist customers in exercising their data protection rights.

Research: We use data for research purposes, including scientific and public interest research where permitted by law.

7. Processing Methods Used

The ORGANIZATION places the highest importance on the security of your personal information and is committed to processing it according to industry standards and practices, only for the purposes for which it is collected as described in this policy or in a specific notice for that purpose. However, absolute safeguarding of this information is impossible given the inherent security limitations of transmission over the Internet. Therefore, information transmitted to us is ultimately at the user’s own risk.

8. Access and Control of Personal Information

The ORGANIZATION ensures that all personal information in its possession is as accurate, current, and complete as necessary for the purposes for which it is used.

As required by law, you have the right to request access to your personal information for verification purposes and to request correction if it is inaccurate. If you believe your personal information is inaccurate or wish to access your personal information, you may make a request using the contact details provided at the end of this policy.

To the extent of our capabilities, we will provide you with timely access to your personal information. However, for security reasons, we may need to verify your identity.

There may be circumstances where we cannot provide you with access to your personal information, such as when access could lead to the disclosure of another person’s personal information and that person refuses to consent to the disclosure or when legal restrictions apply. If such a situation arises, we will inform you of the reason why we cannot provide access to your personal information.

If your request pertains to data appearing on third-party websites or platforms, please contact those third parties directly.

9. Sharing and Purpose of Sharing Personal Information with Third Parties

We do not share your personal information with companies, organizations, or individuals outside of the ORGANIZATION, except for our authorized providers and partners who need access to information for the purposes listed in this policy and within its limits, as well as in the following cases:

• With your consent.
• For storage in cloud servers, in which case personal information may transit through third-party jurisdictions. Note that we only retain services from reputable companies with privacy policies.
• For external processing needs: We transmit personal information to other trusted companies or individuals who process it on our behalf, according to our instructions, in accordance with this privacy policy, with a level of data security at least equivalent to ours, and in compliance with any other appropriate security and confidentiality measures.
• For legal reasons: We transmit personal information outside our organization when access to it is necessary to comply with applicable laws and regulations.

The ORGANIZATION commits not to sell or rent your personal information to a third party.

10. Cookies and Similar Technologies
The ORGANIZATION may use cookies, Internet tags, invisible pixels, log files, or other technologies to collect certain personal information about visitors to our websites, as well as recipients of our newsletters, invitations, and other communications. Cookies are pieces of information transmitted from the server to the browser during a visit to the website, uniquely identifying the current connection. This data may include, but is not limited to, information such as your Internet Protocol (IP) address, browser type, browser version, pages of our site that you visit, the time and date of your visit, duration of visit, and any other statistics.

Cookies are used to retrieve search history and session-related baskets (e.g., online purchases) to facilitate the user’s online browsing experience. It’s important to note that enabling cookie options may, depending on the chosen configuration, allow other servers to install cookies on your system. You can configure your browser settings to notify you of the presence of cookies, giving you the option to accept or reject them.

Please note that our website may contain links or references to third-party sites. This policy ceases to apply upon leaving our website, and the ORGANIZATION is not responsible for the collection or processing of personal information by these third parties or through these external sources.

11. Retention of Personal Information
The ORGANIZATION retains collected data for various periods depending on their nature and usefulness in providing our products and services. During the retention period, the ORGANIZATION takes physical and technical measures to ensure the security of data containing personal information.

The primary locations where personal information is retained are cities where the ORGANIZATION has offices or facilities and cities where the web host has servers containing data collected by the ORGANIZATION.

Personal information may be stored outside the country in which you reside, if a third-party provider or another entity to whom we disclose personal information under this Policy is located outside the country. In such cases, personal information may be subject to the local laws of the countries or territories where the information is collected, used, disclosed, or stored, and governmental and law enforcement authorities in those countries or territories may have access to it.

Once the retention period has expired, personal information is destroyed. Only statistics or reports containing depersonalized and anonymized data may be retained for extended periods.

Additional Information

Changes to these rules:

We make changes to this Privacy Policy from time to time. Any reduction in your rights under this Privacy Policy cannot be applied without your explicit consent. We always indicate the date of the last modifications and allow you to access archived versions for review. If the changes are significant, we highlight a notice on our website (including, for certain services, through email notification).

Person responsible for the protection of personal information:

For any questions, comments, or complaints regarding this policy, you can contact the person responsible for ensuring compliance with this privacy policy:

Responsible for the protection of personal information

33 rue Mongeon unit 2, Gardien (Québec) J8L 0G1